Privacy Policy

Information Collection

To preserve the equality of the game and the safety of your account, some information must be logged while the game is being played. Your financial information is never saved on the game’s servers, as payments and transactions are dealt with by secure processors. Therefore, none of your payment data is visible to anyone. In the table below, you can see what information is collected and how long it can be kept.

Data Usage and Processing

The data collected while playing Cricket Road is primarily used to protect you and to make sure that the game is fair. This data serves as a tool for safety and fairness. The company does not sell this data to any marketers or third parties.

Your data helps with:

• Verifying your account for setup and ongoing management;
• Confirming multiplier outcomes are correct through cryptographic systems;
• Preventing fraud and collusion between different accounts;
• Tracking game sessions to send responsible gaming alerts;
• Analyzing game performance to find and fix any bugs;
• Complying with all legal requirements for a licensed game;
• Sending promotional messages only if you explicitly agree to receive them.

Security Standards

There are several layers of security to protect your information. All game systems run on verified partner infrastructure, with a robust system of defenses and monitoring tools that are constantly upgraded. It’s a mixture of tech and rigid policy.

These security measures include:

• Encrypting all data sent between you and the servers using TLS 1.3;
• Hashing your password so it is never stored in a readable format;
• Restricting staff access to player data based on their specific job role;
• Conducting quarterly security audits and yearly penetration tests with external firms;
• Processing all financial transactions through PCI-DSS compliant partners;
• Verifying the security compliance of all integrated casino partners;
• Notifying affected players within 72 hours in the event of a data breach;
• You are also responsible for keeping your own password secret to protect your account.

Your Data Rights

Protecting your privacy and data is a legal obligation, and you have total autonomy over it. Multiple privacy laws in the UK, EU, and South Africa grant you these rights. Below is a summary of your rights and the ways you can exercise these rights.

Safer Gaming and Data Tools

Data on gamblers has been accumulated and analyzed for the purpose of promoting a safer environment in Cricket Road casinos. The game has a personalized system to help gamers maintain control and play within their means. All customizations are on an opt-out basis and fully integrated within the system.

The tools provided for your safety allow you to:

• Receive automatic reality checks during long play sessions;
• Set firm deposit and loss limits to manage your budget;
• Utilize a self-exclusion feature to immediately freeze your account;
• Verify the outcome of every game round with a provably fair system;
• Review all your activity on a detailed bet history dashboard;
• Find direct links to support resources like GamCare and GambleAware;
• Connect with support hotlines for professional help if you need it.

Contact and Changes

For any concerns relating to your privacy, the Customer Support team at Cricket Road is at your disposal on the following policy, along with the notification procedure concerning any changes made to it.

Here’s what you should know:

• Send all data-related requests via email with a clear subject line;
• You can expect a response within 30 days, in line with regulatory standards;
• This policy is reviewed and updated at least once a year, or when laws change;
• You will be notified of any major changes through in-game messages or by email;
• If you continue to play after an update, it means you agree to the new terms.